Returns & Refunds
To ensure your satisfaction, damaged products will be returned or compensated with a balance in the wallet, including shipping, and to ensure your safety, cosmetic, perfume, or care products, or products that have been used or opened, will not be returned for your safety.
You can also return devices provided that they have not been used or opened and that they are in their original condition as they were received from TREDOL .
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Q: Is there a return fee?
When returning an intact and undamaged product, meaning it is in its original condition, the return fee is paid by the customer, amounting to 49 Egyptian pounds, which will be deducted from the cost of the returned product. However, when returning a damaged product, Tredol will bear the full fees.
Q: How can I return a damaged product?
A: Our customer service will be happy to serve you in this regard by sending a ticket about the request or through the unified number: +201500009010, provided that the returned product is in its original condition and its original packaging and has not been used, opened or changed the product packaging.
To ensure your satisfaction, damaged products will be returned or compensated with a balance in the wallet, including shipping, and to ensure your safety, cosmetic, perfume, or care products, or products that have been used or opened, will not be returned for your safety.
You can also return devices provided that they have not been used or opened and that they are in their original condition as they were received from TREDOL .
Q: Can I return a damaged product purchased in the time of tredol offers?
A: In case of receiving a damaged product that was purchased in the time of tredol offers, the customer will be compensated by shipping a new product, or adding a balance in the wallet with the value of the product, and the product value cannot be refunded to the bank account.
Q: Can I return the lenses in their original condition?
A: To ensure your safety, cosmetic products, including lenses, are not returned, even if they are in their original condition.
Q: How long is the permissible period for returning a damaged product?
A: You can return the damaged product within 7 days of the purchase.
Q: How long does it take to return a damaged product?
A: At tredol , we work hard to satisfy you. The return process may take up to 10 working days.
Q: In the process of returning, how can I get a refund?
A: The amount will be refunded after the damaged product reaches us and its condition is confirmed, and then the amount will be refunded according to the method used for payment.
If the payment is by credit card, the amount will be returned to the wallet or the bank account, and if the payment is upon receipt, the refund will be a balance in the wallet
Q: Can I retrieve points and transfer them to the bank account?
A: If Qitaf points are exchanged for balance in a tredol wallet, they cannot be returned to the bank account.
Q: Can I retrieve the Allowance balance and transfer it to the bank account?
A: We apologize! The temporary balance cannot be refunded or transferred to the bank account.