Term of services

  • TREDOL www.tredol.com can be accessed via the Website or Mobile Application. You are provided with the content and services available on the website per the following terms and conditions, the privacy policy, and the other terms and policies that you may find through our Website on certain functions, features, offers or customer services, all of which are part of the Terms and Conditions ("General Conditions").Your access to the Website or the App constitutes the acknowledgment that you have read, understood, and agree to these terms, and agree to be bound by them unconditionally.

    Intellectual PropertyWe grant you personal, non-transferable, waiverable, and revocable power to use the Software we provide to you as part of the Website for the sole purpose of enabling you to use and enjoy our Services, as set forth by Nice One and in the manner permitted by the Terms and Conditions.Commercial use or use on behalf of third parties is prohibited unless expressly permitted in writing in advance. Any breach of these terms and conditions will result in the immediate cancellation of the license granted under this paragraph without notice to you and without prejudice to any other rights.

    All copyrights, trademarks, trade names, trade appearance, designs, "features" of the website, and any other form of intellectual property, materials, and other rights associated with the site, including software, HTML code, and other codes used on the website, page or image titles, Texts, illustrations, formats, logos, designs, icons, images, software, music, downloads or videos (collectively, "intellectual property") are - and remain at all times - the true ownership and right of Nice One and/or its owners For each of them, as they are protected by Saudi Arabia and the laws of trademarks and international copyright.Intellectual property and all other materials displayed on our website may be accessed, displayed, downloaded, and printed solely for personal, non-commercial use, as expressly authorized by Nice One and/or licensors as third parties by Nice One.But: (I) provided that no modification or change of intellectual property is made in any way, and (2) not provide or provide intellectual property to any third party as a trade. No copyrights, trademarks, or other proprietary rights shall be acquired at all in relation to intellectual property. You shall not be entitled to any license, right or interest in any materials or programs as an effect of your use of this website or your access to, display, download or print the intellectual property.You may not copy (except mentioned above) distribute, broadcast, display, modify, create derivative works of, or sell or exploit in any way any of the intellectual property materials or from our website totally or partially.IP can only be used as a shopping resource. Any other use of intellectual property, including copying, editing, distribution, transmission, republishing, presentation, or performance of the intellectual property, is strictly prohibited.Nice One is the exclusive owner of intellectual property (as appropriate) and is exclusively licensed to the domain name www.niceonesa.com.Nice One may provide content owned by third parties ("third-party content") or links to third party websites ("third-party websites") as a service to those interested in such information.Nice one does not monitor or endorse the content of third parties or third-party sites and does not have any control over them. The inclusion of links to the content of third parties or third-party sites does not imply the existence of any link or relationship between Nice One and the relevant third parties.Nice one does not guarantee or endorse the accuracy or completeness of any third-party content or any third-party websites and does not endorse its accuracy or completeness.We are not responsible for updating or reviewing the content of third parties or third-party sites. Your use of third-party content and third-party sites is at your own risk and does not necessarily reflect the content of third parties, including comments by users of third-party content received by Nice One, the views of the particular trustee.In the light of the above, Nice One will not be liable for any reason whatsoever for third party content and/or third-party websites, including but not limited to the provision of external sources, content, commercials, products, services, or any information or other data are available on the website or from external sources.

    PrivacyPlease review our Privacy Policy for details about our personal information practices. Terms of Sale
    1.Eligibility
    The purchase of products through the website is limited exclusively to parties who can legally conclude contracts on the Internet in accordance with the laws of the Kingdom of Saudi Arabia.In order to make purchases on the Website, you must provide your personal data, including your true name and surname, a valid mobile number, a valid email address, payment details, a valid billing address, and other required information as scheduled. Also, you acknowledge and warrant that the payment details you provide are valid, complete, and correct, and confirm that you are the person referred to in the billing information provided.The website is available only to people who meet the eligibility and e-payment requirements of those who have a valid credit card issued by a bank accepted by Nice One, and those who have authorized us to debit their credit cards for the total value of the products they purchase, including any taxes or delivery charges, if any.Products purchased for personal use are to be presented as a gift only and may not be resold or used for commercial purposes or any other commercial gain. Nice One reserves the right to impose restrictions on the multiple quantities of a particular item, which are shipped to a particular customer or address.When you request the purchase of a product (s), you expressly authorize Nice One to verify your credit card and to transfer, transmit or obtain your credit card information or credit reporting information (including any updated information) to or from third parties to verify your identity and verify the validity of your credit card and the initial authorization to use the card and/or authorize individual purchases, as we deem necessary. You agree that we may use the personal information you provide for the purpose of conducting the necessary checks against fraud and that such personal information may be disclosed to a credit reference or fraud agency, which may retain a record of such information.Please refer to our Privacy Policy for information on how we use your data.

    2.Order Products
    Products available on the website, including any samples or gifts with purchases that may be offered by you, are for personal use or for gifts only. You may not sell or resell any products you buy or otherwise acquire from Nice One.There might be a few differences between the packaging of the product you received, and the picture displayed in Nice One. Due to a recent design version of the packaging from the manufacturing company, that does not mean the differences are in the product itself and Nice One will guarantee it and will always pursue to update and renew the products’ pictures regularly.Products for sale are subject to acceptance and availability. If, for any reason, we are unable to provide a product after ordering a product (s), we will notify you as soon as possible and we will cancel your order in full.All orders are subject to acceptance. We reserve the right to refuse or cancel the request for any reason, including inaccuracies, product errors or pricing information, inability to obtain price authorization or restrictions on delivery applicable to a particular piece, or because the requested item does not meet the quality control standards we apply and is being withdrawn, or because you do not meet the eligibility criteria set out in the Terms and Conditions or any other problem we discover.Nice One reserves a record of your transactions for a reasonable period of at least ten years.Once your order is completed, you will receive a text message thanking you for shopping from Nice One, and you will receive an e-mail message with the details of your order.We may refuse to process a transaction for any reason, and we may refuse to send to any person at any time in our sole and absolute discretion. We will not be liable to you or to any third party for withdrawing any product, including any samples or gifts, from the Website, whether or not you sell this product, nor to be responsible for our deletion, testing, review or editing any material or content on the Website, or we refuse to process a transaction, or to revoke or suspend any transaction after proceeding with the processing process.We do everything in our power to ensure that all details on the website are accurate, but we may occasionally discover a product price error. If we detect an error in the price of a product listed in your order, we will notify you as soon as possible. We will not be obliged to accept or execute an order for an advertised product at an incorrect price and reserve the right to cancel this order that has already been accepted or is on its way to you. If you order a product with a wrong price, we will send an email to you or call you to inform you that we have not accepted your request and / or your order has been canceled. In case you have already paid for the product (s), we will refund the full amount as soon as we can. If these products are returned and are on their way, we will process the refund as soon as we receive the products.By confirming your purchase at the end of processing the order, you agree to accept and pay the full amount due for the product (s) as indicated in your order, including any delivery charges applicable to that order. 3.Payment Policy: Credit Card (Visa - Mada - MasterCard).Apple Pay.Tamara.Tabby.STCPAY. The prices:Prices include VAT applied on the day of ordering. Any change in the applied VAT rate will automatically be reflected in the price of the products being offered by Nice One for sale on its website.Some of our products are not subjected to VAT according to Zakat, Tax and Customs Authority and Saudi Food & Drug Authority Systems (Human medicines, vitamins, medical devices, and medical product registered with Saudi Food & Drug Authority). VAT:Prices include the VAT applied on the day of your order. Any change in the applicable VAT rate will be automatically reflected in the price of the products sold by Nice One via its website. Tax number:
    The data on the credit card used in the payment must match exactly the credit card holder's information, that information registered with the issuer of the card. Your payment will be approved and placed on hold when you place your order, and the amount will be deducted from your account upon termination of your application. You confirm that the credit card used is your card or that you have been specifically authorized by the credit card owner to use it.No credit card data will be stored, sold to, offered to or leased to any third parties except for the online payment gateway service provider we use.
    4.DeliveryShipping within Saudi Arabia:NOTE: order delivery may face delays during promotional activity and sale season.There are shipping charges will be added to the order total, and such charges are not fixed and may be free depending on existing offers.Orders are delivered from Saturday to Thursday, except Fridays and official holidays.Nice One collaborates with international and local shipping companies and the responsibility of the shipment shall be transferred to the shipping company after the order has been discharged from Nice One.International shipping:
    International orders are shipped in cooperation with Aramex.The VAT in Saudi Arabia is not applicable to international orders.The total which is shown in the order is the total. Any additional payments collected by customs after shipment is not affiliated to Nice one.You can check each country's customs details below: Kuwait:Customs: 1 kd stamp+2 kd clearance charges +IATA charges* +5 percent cd of the total value of the shipment.*IATA charges: depend on the weight and origin, No vat applicable. United Arab Emirates:If the invoice is 1000 AED and Above, it is subject to 5% customs duty and 5% VAT.There is a 5% VAT applicable between 100 AED and 999 AED.Bahrain:Above 300 BHD as total invoice value, there will be 5% customs + 5% VAT.Below 300 BHD, it will not be subject to any fees. Oman:All shipments are subject to fees.Higher than 300 OMR, the shipments value will be 5% on total invoice value + charges on the customs statement Per Shipment, and Less than 300 OMR, will be only 5% on total invoice value. Qatar:Higher than 3000 QAR, there will be 5% of customs duty + 20 QAR for the customs statement.Less than 3000 QAR, there will be only 20 QAR for the customs statements.In case the customs collected an amount on the shipment, contact ARAMEX 920027447 for any inquiry or clarification. 5/ Cancellation Policy: Cancellation:We are fully aware that sometimes you may change your mind about your purchase. If you change your mind before receiving your order, you only need to go to our website or the application and follow the following steps to cancel your order: Login to my account < My Orders < select order < Cancel order, provided that the order has not been shipped yet. You can also contact our customer service number (920033385) to cancel your order, and we will do our best within reasonable limits to cancel it.In case the order has already been shipped, you should contact our customer service to cancel, and we will treat the cancellation as a return 6/ Offers and Discount Coupons:Nice One provides offers and discount coupons in appreciation to its permanent customers.- Discount Coupons:Nice One discount coupon can only apply to non-discounted products and may apply to discounted products, depending on the promotional offers.- STC Costumers:In recognition of STC customers, they can pay with Qitaf points and collect them with each purchase:- STC’s Tamayouz customers gain a 15% discount that applies only to non-discounted products.- A point is earned per 10 SAR with each purchase after the customer receives the order.- Qitaf points are redeemed with a permanent balance in the Nice One wallet and the discount value is refunded if the order is refunded/cancelled.- Using Qitaf points reward cancels any discounts or offers on your order, (Such as discount coupon, buy one and get one free offers and others).- Al Rajhi Bank Customers:In recognition of Al Rajhi customers, they can redeem the points with a permanent balance in the wallet with each purchase, and the discount value is refunded if the order is returned/cancelled. 7/ Wallet Balance:- It refers to the amount of money that belongs to the customer, in which it can be used all in future payments.- In case of receiving a damaged product, the customer will be compensated with an amount of money in the wallet balance for the damaged product after contacting the customer service.- You can get a balance from gifts or a balance from Nice One’s offers.- Compensation and gift vouchers are not limited with a specific period, while the balance from Nice One’s offers is limited, depending on the period of the current offers.- In Check out, the system will automatically deduct from your wallet balance after any order,  then you can pay the rest of the total using any payment method (either: visa, Apple Pay, Cash on delivery or tamara). 
    8/Ticket System:- As we would like to satisfy the customer and strengthen our ways to communicate in the right way, we launched the Ticket System that allows the customer to send a ticket from the order if the customer wants to contact Nice One’s customer service team.- The customer can send a ticket through (My orders > order page > I have a problem in order > choose problem title > describe the problem and attach an image if any).- The contact with the customer will be within 24 hours.- The customer cannot send more than one ticket if there is already an open ticket in the same order.- The customers must choose the right issue title, write details, explain the reason for contacting us and attach images if they have one to make it easier for the customer service to solve the problem directly.- The customer will be notified if there is any update from Nice One’s customer service team by app notification and email.- The ticket will be closed after solving the problem, and the customer will be notified when it is closed.- The ticket will close automatically if there is no response from the customer within 72 hours. Miscellaneous Provisions: We reserve the right to amend these terms and conditions at any time without notice to you. Any amendments to these terms and conditions shall apply as soon as they had posted on our Website. Your continued use of the Website (or any of our websites) following such change means your consent to be bound by the modified terms and conditions. Please read the terms and conditions and see them several times. If you do not agree to any change in the Terms and Conditions, you must immediately discontinue use of the Website.These terms and conditions constitute the entire legal agreement between you and Nice One, govern and regulate your use of the Website and all the services and products available to it, and supersede any previous agreements between you and Nice One on the same purpose.You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you. Nice One may cease providing the Services (or providing any features contained therein) to you or other users. You understand and realize that Nice One grants to public search engine operators the permission to use the internet to copy material from the site for the sole purpose of creating publicly available search engines containing the material, and Nice One reserves the right to revoke these exceptions either generally or in specific cases.cs@niceonesa.com